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Shipping & Returns

Last Updated: [07/23/2026]
 
This Shipping & Returns Policy governs the shipping arrangements, delivery schedules, shipment protection, and return service rules for all orders placed on our official website. By completing a purchase and using our services, you confirm that you have read and agreed to all terms stated below.

1. Shipping Service Overview

We provide reliable standard worldwide shipping for all orders. All packages are shipped with full trackable service, allowing customers to monitor shipment status throughout transit. Orders with a total value exceeding $250 will be automatically upgraded to premium express shipping at no extra upgrade cost. We aim to deliver all qualified packages directly to your doorstep to ensure a smooth and convenient shopping experience.
Shipping fees are calculated based on the total weight and volume of your ordered items. We maintain low-cost shipping rates for all customers to help you minimize purchasing costs.

2. Order Processing Time

Our standard order handling period is 1 to 4 business days after your payment is successfully confirmed and verified. During this period, our team will carefully inspect, pack, and prepare your items for shipment. A valid tracking number will be generated and sent to you immediately once your package is dispatched.

3. Shipping Insurance Protection

We provide official shipping insurance for all dispatched packages. This insurance fully covers shipments against loss, missing parcels, and damage incurred during international transit. If you encounter any shipment abnormalities, including lost or damaged goods, please contact our support team promptly. We will initiate investigation and resolution procedures immediately to protect your legitimate rights and interests.

4. Standard Trackable Airmail Shipping

All regular orders are shipped via global registered airmail with full tracking availability. The estimated delivery time ranges from 7 to 35 business days, depending on the customer’s destination region. Regional delivery guidelines are as follows:
  • USA, Canada, Australia: 7 – 14 business days
  • European Countries (UK, France, Germany, Italy, Spain and other European regions): 7 – 20 business days
  • South America: 15 – 35 business days
  • Other countries and regions worldwide: 15 – 25 business days
All delivery times are estimated for reference only. Slight delays may occur due to customs clearance procedures, local logistics updates, peak shipping seasons, bad weather or force majeure events, which are beyond our control.

5. Express Shipping Service (Orders Over $250)

Orders exceeding $250 will be upgraded to express shipping, supported by mainstream official carriers including EMS, DHL, FedEx and UPS. The estimated express delivery time is 5 – 10 business days for most countries worldwide, offering faster and more stable transit compared with standard airmail.
Official Tracking Channels:
Tracking information will be synchronized and publicly traceable on the official websites within 1 to 2 business days after the package is dispatched.

6. Return & Exchange Policy

We support legitimate return and exchange applications for eligible products. If you receive incorrect, defective, or damaged items, please submit a support ticket with detailed photos or videos within 7 calendar days after package delivery.
All returned products must be unused, unwashed, unmodified, and kept in original condition with complete original packaging, labels and tags. Customized products, personalized items, final clearance goods, and hygiene-related products are non-returnable and non-exchangeable, unless confirmed defective on arrival.
We will inspect all returned items upon receipt. Once verified, we will process your refund or exchange request in a timely manner. Refunds will be issued to your original payment method, and the final arrival time depends on the processing rules of your payment provider.

7. Shipping Disclaimer & Buyer Responsibilities

All stated delivery times are estimations and cannot be fully guaranteed. We shall not be held responsible for delivery delays caused by customs inspection, local logistics suspension, public emergencies, extreme weather or other uncontrollable external factors. Any import duties, taxes, clearance fees or local charges imposed by the destination country are the sole responsibility of the buyer.

8. Contact Information

If you have any questions regarding shipping schedules, tracking inquiries, insurance claims, return procedures or order issues, please contact our customer support team. We will respond and provide professional assistance within 24 hours.
Support Email: admin@effuny.com
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM UTC+8
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