FAQs

Question:

Will You Send Me A Tracking Number?


Answer:

After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences). Depending on the chosen courier, there may be a 1-working-day gap between dispatching goods from our warehouse in China and getting the tracking number.

If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch.

If you are wondering where your order has got to, please open a ticket in the support system quoting your order number(s)

(Note: that the default free shipping option is via Standard Air Mail (Postal Service) and it does not have a tracking number. Therefore, you will not be able to trace the package after it leaves our warehouse. If you have paid for Registered Mail or Expedited Shipping, then there will be a tracking number with more shipping details.)

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