Question 4/8 in After Purchase FAQs

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4. Can I cancel my order?


Please login your account using your email and order ID. Click the "My Order" button at the left side of the page(or send mail to directly) to request for a cancellation. We do not accept cancellation over the phone.

We will try to intercept the order but we cannot guarantee it because we ship out orders very quickly. It also depends on when we read your request and NOT when you sent your request.

If the order can be intercepted, then we will cancel the order and issue a full refund. If the order cannot be intercepted, then we cannot cancel the order but you may return it for a store-credit.