Question 3/8 in After Purchase FAQs

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3. My item is DOA (Dead-on-Arrival) .


Please login your account using your email and order ID. Click the "Return Authorization Request" button at the left side of the page to request for a full refund or a reship; or send mail to directly. You must contact us within 120 days.

Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. You are responsible for the return shipping fee. If the inspection result indicates that the item is not faulty, then you are only eligible for a store-credit instead of a refund or reship.

After verifying the defect, we can issue a refund or send out a replacement item as soon as possible. However, if a replacement item is not available, then we will issue a refund instead.