Question 2/8 in After Purchase FAQs

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2. I have not received my order yet (over 6 weeks).


An order is considered lost-in-transit if it does not reach the buyer after 6 weeks of delivery. Please login your account. Click the "Return Authorization Request" button at the left side of the page to request for a full refund or a reship; or send mail to directly.

We will verify your mailing address. If you have carelessly provided a wrong address, then we cannot be responsible. If the address is correct, then we shall issue a full refund to you asap (for order under US$50) or reship by registered mail (for order over US$50).